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 Why is my credit card charged so much money before I have returned the vehicle? |
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When a client rents from Avis an amount equal to the excess fee and the cost of rental is put on hold by an authorizing bank until such a time when the Avis vehicle is returned in good condition then the exact amount of the bill is charged to the credit card and the remaining balance is released back to the credit card by the authorizing bank within 7 working days. |
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Who do I contact if I have any complains or queries? |
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Please send an email to info@avis.co.ke |
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Can I drive an Avis vehicle out of the country? |
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Yes an Avis vehicle can be driven into any of the East African community countries as long as the booking is done 3 days in advance (Cross Border fee applies) |
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How is the 24-hour period calculated? |
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Rates are calculated on a 24-hour period from the time you sign the rental contract until the return of the vehicle. We do allow a 2 hour "grace period" on the final day of return as a gesture of goodwill. |
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Can a booked rate change? |
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A rate can only change if the customer changes booking details including dates, vehicle group, drop off location etc. |
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What is the One Way Fee? |
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A one way fee is a set fee charged when a customer collects a vehicle from one location and returns to another. This will be stated at time of reservation or when you get a quote. |
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Am I the one to pay for parking fees, traffic violations or park fees? |
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Yes the renter is responsible for parking, park or violation fines. |
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How is the Rate of Exchange calculated? |
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To be determined during the time of rental |
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What is an Excess fee? |
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Excess fee is the fee paid by a renter if and when an Avis vehicle is damaged or stolen and the renter wishes to use our insurance waivers to cover for repairs or replacement. |
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What is Collision Damage Waiver (CDW)? |
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CDW which is included in our prices is a waiver used to cover a vehicle for the cost of repairs in the event of damage and/or any part thereof. (Excess will apply) |
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What is Super Collision Damage Waiver (SCDW)? |
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This optional waiver reduces the amount of excess that the renter is responsible for in the event of an accident or damage by 50%. |
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What is Theft Protection Waiver (TPW)?
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TPW which is included in our prices is a waiver that covers the rental vehicle for the cost of replacement in the event of theft of the vehicle or part thereof. (Excess will apply) Personal property is not covered. |
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Must I have a credit card to rent from Avis? |
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Yes a major credit card is required. Debit cards and cash are not accepted at the time of pick up but can be used when closing a rental agreement if one wishes not to pay with a credit card. |
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Must the driver be in possession of his own credit card when picking up the vehicle? |
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Yes the name on the credit card must be the name of the driver of the vehicle. |
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